The Latest from the Velera (CO-OP) API & CardNav API Integration

The Value of Bankjoy's Velera Card Management Features

At Bankjoy, we are committed to empowering community banks and credit unions with innovative solutions that enhance their digital banking experience. Our partnership with Velera (formerly, CO-OP) allows us to deliver the most comprehensive suite of card management features on the market that streamline operations, improve customer satisfaction, and drive engagement. Here’s a closer look at the value that these features bring to your institution:

Digitally Issuance and View Full Card Info

In today’s digital age, having instant access to card information is essential. Our platform allows members to digitally issue and view card details securely, providing them with immediate access to necessary information anytime, anywhere.

Report Card Lost/Stolen

In the event of a lost or stolen card, quick action is crucial. This feature allows members to report their card lost or stolen instantly, minimizing the risk of fraud and ensuring that their accounts are protected promptly.

Request Replacement Card

Requesting a replacement card is now easier than ever. Members can initiate the process online, saving them time and providing them with peace of mind knowing that their replacement card is on its way without unnecessary delays.

Request New Debit Card

For members needing a new debit card, our platform makes the request process simple and efficient. This feature supports account growth by making it easy for new members to get started with their debit cards swiftly.

Card Activation

With our seamless card activation process, members can activate new cards quickly and effortlessly online. This eliminates the need for your customers to contact you or an automated call service to activate their card. This process can be done at any time of day, enhancing their banking experience and building satisfaction with your financial institution.

Set Pin

Security and convenience go hand in hand with our PIN setting feature. Members can easily set or change their PIN through our platform, providing them with a secure and straightforward way to manage card security without the need to visit a branch or ATM.

Travel Notifications

Travel notifications ensure that your members' cards are not flagged for suspicious activity when they travel. This feature reduces the inconvenience of declined transactions while maintaining the security of their accounts.

Card Alerts

Stay on top of your spending with customizable card alerts. Members can set alerts for various activities, such as transactions above a certain amount or for different types of store transactions, helping them monitor their accounts and detect unauthorized activities quickly.

Card Transaction Decline Controls

Empower your members with control over their card transactions. They can set decline controls for specific transaction types or amounts, enhancing their ability to manage their spending and protect against unauthorized transactions.

Card On/Off

The card on/off feature provides an extra layer of security, allowing members to temporarily disable their card if it is misplaced or if they suspect fraud. This feature helps prevent unauthorized use while maintaining the convenience of reactivating the card when found.

Additional Features for Fiserv’s Optis Platform

For institutions using the Optis platform, we offer additional features that further enhance the member experience:

Card Statements

Access to digital card statements simplifies record-keeping and enhances member convenience. Members can view and download their statements anytime, making it easier to track their spending and manage their finances.

Real-time Transactions

Real-time transaction updates provide members with immediate insights into their account activity. This feature helps them stay informed and in control of their finances, reducing the risk of overspending or fraud.

Real-time Balance

Up-to-date balance information is crucial for effective financial management. Our real-time balance feature ensures that members always have the most current information, allowing them to make informed spending decisions.

Card Details from Velera

Accessing detailed card information from Velera helps members manage their accounts more effectively. This feature provides comprehensive card details, ensuring that members have all the information they need at their fingertips.

In Closing

Bankjoy’s Velera card management features are designed to enhance the digital banking experience for both community banks and credit unions. By providing a wide range of functionalities, from card activation to real-time transactions, we help institutions deliver exceptional service, improve member engagement, and ensure the highest levels of security. Partner with Bankjoy today and take your card management capabilities to the next level.

For more information about our features and how they can benefit your institution, contact us today.